KEYHOLDER + RETAIL TEAM - MUSKOKA

As a Health Hut Retail Associate, you are at the heart of our customers’ experience. Genuinely warm and naturally driven, you’re a fan of everything we sell. Your enthusiasm brings a level of excitement to our store that makes shopping fun and keeps customers coming back.

As a Keyholder, you will be responsible for ensuring a smooth shift from beginning to end.

RESPONSIBILITIES:

In-Store Customer Service

  • Warmly greet all customers and ensure everyone feels welcome and cared for in the store.
  • Represent Health Hut and our core values through all forms of communication.
  • Gain a strong knowledge and understanding of all the products and brands we carry.
  • Provide an outstanding and positive experience for all customers. Build strong and authentic relationships through one-on-one interactions. 
  • Provide relevant and helpful recommendations and suggestions for customer’s needs.
  • Address and resolve customer complaints, questions and concerns in-store, as well as over email, chat and phone.
  • Facilitate transactions through Shopify POS using all relevant apps.
  • Maintain outstanding store condition and visual merchandising standards.
  • Use and regularly check Reamaze and Slack to communicate with customers and team members. 
  • Perform store opening and closing tasks, as well as any other assigned tasks throughout the day (adding new products to website, light admin work).
  • Perform necessary housekeeping duties (cleaning, organizing and maintaining excellent store condition).
  • Work with the retail team and store manager to meet sales goals. 

Inventory Management

  • Receive, price and put away new inventory.
  • Maintain outstanding store condition and visual merchandising standards.
  • Manage store inventory levels, adjust inventory as needed, and log inventory changes.

Keyholder

  • Make sure all customer complaints, questions and concerns are resolved - in-store, over the phone, email and chat.
  • Troubleshooting all in-store systems (internet, Shopify, Moneris, Sonos, alarm system). 
  • Ensure the store is clean, organized and all closing protocols are complete before leaving for the day.
  • Regular communication with other stores and managers. 

Marketing

Offer marketing support through:

  • Instagram: community management, create stories in Canva using our brand guidelines and photos, post stories.
  • Newsletter and blog: add links, format and provide assistance.
  • Website management: add new products, add collections, respond to reviews and general backend updates as needed.
  • Ongoing tasks as needed.

IMPORTANT SKILLS:

  • Alignment with Health Hut’s values, our brand and products.
  • An interest in natural lifestyle and daily care products.
  • Strong customer service experience, preferably in the retail industry.
  • Happy working independently as well as with others. *Note that you will be alone in the store for most of your shifts.
  • Kind and authentic communication skills.
  • Ability to self-start, but also take direction when needed.
  • Can wear many hats and multitask.
  • Strong attention to detail.
  • Experience using a POS system.
  • Experience using various social media platforms.
  • Comfortable working on a computer and various other forms of technology.
  • Experience with Shopify and Shopify POS is considered a strong asset.
  • Commitment to inclusivity as it relates to gender, race, body size, ability and sexual orientation.

DEPARTMENT:

Retail + Marketing

EMPLOYMENT TYPE:

Seasonal (End of June through until Labour Day)

Flexible: Full or part time, depending on availability

COMPENSATION:

$18-20/hour, based on experience. 

Includes 4% vacation pay, two paid sick days, and a discount on all products.

LOCATION:

3658 Highway 118 West, Port Carling, Ontario


*Living accommodation not provided.

START DATE:

End of June 2024

APPLICATION DETAILS:

At Health Hut we value diversity and are committed to employment equity. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, people of diverse size, and persons of all sexual and gender orientations and expressions. 

Please email your resume and cover letter in one pdf document to info@shophealthhut.com.

*Please include answers to the following questions in your cover letter. Bonus: answer these in a video format and attach your video to your application submission. 

1. How would your friends describe you? 

2. What does wellness mean to you?

3. What excites you about working for Health Hut? What makes you want to join our team?

Thanks so much in advance for your application. We will be in touch with successful candidates to move forward to the next phase of hiring.

ABOUT HEALTH HUT

Health Hut is a Canadian retailer of thoughtfully sourced, high integrity skincare, body and lifestyle products that have a positive effect on your mood and well-being. All of our products are beautiful, effective, and actively participate in the protection of our environment.

Inspired by the natural beauty of the local landscape, we crafted our house line of intentional, quality forward products to evoke feelings experienced in nature - calm, comforted and connected.

OUR VALUES

It is important to us to support good people doing great things. We nurture intimate relationships with brands both locally and abroad while also building friendships within our community.

It makes us feel good to foster a broad and inclusive approach to health and wellness. We champion everyone on their unique journey. More joy, less perfection. More curiosity, less judgement. 

We promote a positive body image, weight-neutral wellness, and a non-judgemental, autonomous approach to self-care and lifestyle choices.

We welcome persons of all sexual and gender orientations and expressions, race, size, age and religion, and are committed to anti-racism, anti-oppression and working towards restoring equity.